[Magdalen] AOL Mayhem.

[ROGER STOKES]

I gather another name for that service is AOHell and that they do not follow industry standards in some matters. They probably did a good job in getting America On Line but it seems they may have lost the plot somewhere along the way.
Roger
 

    On Thursday, 26 October 2017, 2:50, Joseph Cirou <romanos at mindspring.com> wrote:
 

 
I subscribed to AOL when I first moved to Atlanta They changed me without requesting it back to Windows 3 from Windows 4. I left AOL never to return. I have other services, but I still subscribe to Earthlink as you can see by my email (mindspring.)

Joe




-----Original Message-----
>From: cantor03--- via Magdalen <magdalen at herberthouse.org>
>Sent: Oct 25, 2017 1:26 PM
>To: magdalen at herberthouse.org
>Cc: cantor03 at aol.com
>Subject: [Magdalen] AOL Mayhem.
>
> 
>Suddenly in mid-afternoon yesterday, a screen popped up stating that AOL was no
>longer supporting my version of AOL, and that to continue their service, I would need
>to subscribe to their new version called AOL Gold.
> 
>I started this process, and got hopelessly lost.
> 
>I called over my computer savvy neighbor, and together we spend an hour getting through
>the labyrinth of pitfalls AOL has designed for this process to succeed.  The final unlockable
>doorway was in the actual signing into AOL.  Every time this was tried, we were confronted
>with the same basic "no longer service" screen.  We were lost in the loop.  We had jumpted
>through all the rest of their loops.
> 
>This necessitated a call to AOL which is being inundated with calls (wait time:  40 minutes).
>The AOL lady seemed to know immediately what was wrong.  They had sent a new icon
>for the service,  a gold circle with AOL over the top.  We were still using the old blue icon.
> 
>This solved the problem but left unanswered why what should be simple is so difficult.
>It's almost as though they don't want customers on AOL.
> 
>Anyway, all is now right with the world.  I have my computer, files, etc. back where
>they belong.
> 
> 
>David S.