[Magdalen] Computer woes

[ROGER STOKES]

A number of UK companies who outsourced their call centres to India have brought them back onshore in response to customer complaints.  Telephone directory enquiries was another outsourcing that did not go well as the operators did not know anything about famous London landmarks or basic British geography.

Roger




________________________________
 From: Lynn Ronkainen <ichthys89 at comcast.net>
To: magdalen at herberthouse.org 
Sent: Monday, October 27, 2014 4:37 PM
Subject: Re: [Magdalen] Computer woes
 

I think the names they take on were mandatory as a public relations effort on the part of their employer to smooth the way for the companies in India and other far flung parts of the world who jobbed out the call centers. Many times I had someone who identified themselves with a 'western' name using  very thick foreign accented English.  The two major credit card companies I use now have very few people answering the phones that are not USA based, or have impeccable English. A Midwestern name does not an English speaker make...

The decade or so of Indian sourced call centers is what has really built up a middle class in India, I've read and started the country on a more equal footing between the caste and class systems.

Lynn

website: www.ichthysdesigns.com

When I stand before God at the end of my life I would hope that I have not a single bit of talent left and could say, "I used everything You gave me." attributed to Erma Bombeck

Thomas Merton writes, "People may spend their whole lives climbing the ladder of success only to find, once they reach the top, that the ladder is leaning against the wrong wall."

"What you seek is seeking you." - Rumi

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From: "Scott Knitter" <scottknitter at gmail.com>
Sent: Sunday, October 26, 2014 7:12 PM
To: <magdalen at herberthouse.org>
Subject: Re: [Magdalen] Computer woes

> I tend to get India call centers, and it's sometimes hilarious to hear the names they use as aliases...Glenn? Peggy? Like their own name is unacceptable to use with customers. I suppose they get enough jerks who give them a hard time or hang up.
> 
> Sent from my iPad
> 
>> On Oct 26, 2014, at 7:02 PM, P. Dan Brittain <pdan.brittain at gmail.com> wrote:
>> 
>> Side story - I called HP support, the young man named Mike (good midwestern
>> US accent) started asking questions and I could not for the life of me
>> understand one of his phrases. Finally figured out that he was asking for
>> an alternate phone # (pronounced al-ter-NATE) After talking a bit longer,
>> the accent began to slip and it was obvious he was not from Indiana.  I
>> don't care where they are from if they can answer my question Why try to
>> cover it up?