[Magdalen] Grrrr at VCCU

[Judy Fleener]

ouch!

On Mon, Sep 22, 2014 at 10:49 PM, Allan Carr <allanc25 at gmail.com> wrote:

> For years all my bills have been automatically paid by a credit union bill
> pay system. For most of them, I don't even get a paper bill but a sheared
> down electronic version. I live pretty much moneyless and checkbook less. I
> do use a credit card for gas, restaurants and wherever I don't have an
> account of some kind.
>
> My present from the credit union, two weeks ago, was a brand new bill pay
> system that's obviously a cheaper system. In the process, it lost all the
> bill pay accounts which I now have to set up all over again, and there's a
> lot of them. The new system doesn't hunt them up based on a few letters of
> the biller's name as the old one did. You have to supply the complete
> address that the bill and payment is sent to, even if the bill is
> electronically paid.
>
> But I don't have these addresses in my file, nor any old bills having these
> addresses.
>
> Oddly enough, some places online don't have a link to a PDF of the bill
> either. So you have to send them an email requesting that information,
> pretty, pretty please.
>
> It's a kindergarten system that assume everyone is just now coming off
> paper billing. I'm sure some MBA was sold a cheaper system without any
> thought to what the credit union's customers would have to go through.
>
> As well, the cutoff of the old system meant some electronic bills didn't
> get paid and just got lost in the vapor somewhere. At 83 and a bit tired, I
> don't need this at all. There's no bright way of doing it, It's just hard
> slogging work.
>
> Bah humbug!
>



-- 
Judy Fleener, ObJN
Western Michigan